Hawaiian Airlines steps in to correct huge bills charged to passengers' credit card

WHAT LOOKED LIKE A GOOD DEAL FOR SOME HAWAIIAN AIRLINES CUSTOMERS...ENDED UP BEING A DOUBLE DOSE OF BAD NEWS. NOT ONLY DID THEY NOT GET THE LOW-COST FLIGHTS DUE TO A GLITCH...THEY ALSO SAW HUGE BILLS ON THEIR CREDIT CARDS. NIKKI SCHENFELD FOLLOWS UP. YEAH WE TOLD YOU LAST NIGHT ABOUT THE GLITCH THAT LET SOME CUSTOMERS BOOK FLIGHTS FOR ZERO MILES. THEY LATER GOT AN E-MAIL SAYING THEIR TRIPS WERE CANCELLED DUE TO AN ERROR. I SPOKE TO ONE MAN WHO THEN GOT CHARGED A WHOPPING 674-THOUSAND DOLLARS FOR THE FLIGHT. THOUSANDS OF PEOPLE BOOKED FLIGHTS ON MONDAY THINKING THEY WERE GETTING A GOOD DEAL. IT LOOKED LIKE FLIGHTS COULD BE PURCHASED FOR ZERO MILES, WITH CUSTOMERS PAYING ONLY TAXES ON THE FARES. BUT THE AND THAT FOR TWO HOURS - 13-HUNDRED TICKETS WERE ISSUED. ARLO VILLANUEVA AND HIS WIFE BOUGHT SOME OF THOSE TICKETS. ON THURSDAY THEY RECEIVED AN E-MAIL FROM HAWAIIAN AIRLINES ARLO VILLANUEVA/CHARGED $674,000 FOR FLIGHTS: "THEY WERE GOING TO CANCEL THE CHARGES AND I GUESS WE WOULD GET REIMBURSED." AS THE E-MAILS WERE SENT OUT.. SOME HAWAIIAN MILES MEMBERS STATEMENTS AND SAW THEY WERE CHARGED HUNDREDS OF THOUSANDS OF DOLLARS. ARLO VILLANUEVA/CHARGED $674,000 FOR FLIGHTS: "LAST NIGHT MY WIFE DECIDED TO GO ON OUR HAWAIIAN MILES TO CHECK WHAT KIND OF CHARGES WAS CHARGED AND THERE WAS MULTIPLE CHARGES OF 96-THOUSAND DOLLARS AND IT ALL ADDED UP TO 600-SOMETHING THOUSAND." HAWAIIAN AIRLINES SAID LESS THAN 15-PERCENT OF CUSTOMERS HAD THEIR ACCOUNTS OVERCHARGED. THE AIRLINE SAID THEY BECAME AWARE OF THE SITUATION LATE TUESDAY AND BEGAN WORKING WITH THEIR CREDIT CARD PROCESSOR TO REVERSE THE CHARGES. BANK OF HAWAII DID TELL ME THAT HAWAIIAN AIRLINES SAID THIS AFTERNOON ALL TRANSACTIONS HAVE BEEN REVERSED AND IT SHOULD TAKE ONE TO TWO SPOKE WITH THE HAWAII BANKERS ASSOCIATION WHO REACHED OUT TO SOME OF THE BANKS. THEY SAY THE AFFECTED CUSTOMERS WILL HAVE NO FINANCIAL IMPACTS MEANING THEIR CREDIT OR PAYING HIGHER FEES FOR THE OVERCHARGES. BACK TO YOU. GINA OUR ACTION LINE VOLUNTEERS HAVE

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